LONGMONT, Colorado (CBS4) – Dozens of unemployment cards are displayed in the wrong address in Longmont. When the first white envelope with Sharlene Kesler’s mail came up, she didn’t think much about it other than mailing it back to the sender, but then more came up.

(Credit: CBS)

“It’s my address, but not my name. I don’t know any of these people, ”Kesler told CBS4.

She remembers that it started about four weeks ago.

“Then I got two the next day, then I got a pair almost every day,” she said.

Right now it’s up to three or five a day. Just recently, Kesler checked one of the envelopes to see if it was some kind of scam.

Sharlene Kesler (Credit: CBS)

“I opened one and found it was unemployment insurance,” she said.

Kesler called some numbers to report the problem. The bank referred her back to the Colorado Department of Labor and Employment. It ran through automatic prompts for about half an hour.

“And then they got on the line and said thank you for calling. We’re sorry we don’t have any appointments, ”she said.

(Credit: CBS)

It seems to Kesler that this could be a computer glitch, and it could be the reason some are not receiving their payments. However, the Labor Department said these people could be victims of identity theft.

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“How do you feed your family, how do you pay your rent or your mortgage?” Kesler asked himself.

Kesler follows the steps to keep the letters from coming, but he has yet to get a call back or someone on the line.

“My heart goes out to all of these people, this is just one more thing to suffer and it’s just not right.”

The Colorado Department of Labor and Employment notified CBS4 that it is aware of this issue. It recommends anyone who receives the cards report them and check their balance for unusual activity.

(Credit: CBS)

It also said, “If you have received unemployment records but have not submitted a claim or otherwise believe that you are a victim of identity theft related to unemployment benefits, please click here submit a fraud report. In addition, there are several recommended steps to follow:

  • If you received a US Bank Reliacard for Colorado Unemployment Benefit but not claimed, contact US Bank immediately at 1-855-279-1678. Tell them that a fraudulent jobless claim was made using your information and ask them to deactivate the card.
  • Contact the three consumer credit bureaus and set up a fraud alert for your name and Social Security Number (SSN). It can be an automated system so you may not have to speak to a living person and enter your SSN and date of birth.

Credit bureau contact information:

Equifax: 1-800-525-6285

Experian: 1-888-397-3742

TransUnion: 1-800-680-7289

  • It is important that you regularly check your credit reports from each of the three credit bureaus. Each one looks different and can contain different information. If you discover false or fraudulent information on your credit report, you should challenge it directly with the credit bureau. You can usually get a free copy of your credit report from any credit bureau each year. Due to the rise in fraud during the COVID-19 pandemic, each of the three credit bureaus are offering weekly free credit reports through annualcreditreport.com.
  • It is also recommended that you file a police report. You can file a “counter report” with your local police department. As a victim, you have the right to submit this report. That doesn’t mean the police will investigate, but at least there will be a record of it and you can get a copy of the report for your records.
  • You can also report identity theft to the Federal Trade Commission at identitytheft.gov. The FTC website contains Valuable sources on how to recover from identity theft and protect your identity.
  • Finally, create a file where you can keep all records of this identity theft in one central place in case you are notified of other fraud or breach of your personal information. “